The best way to find yourself is to lose yourself in the service of others.
The best way to predict the future is to create it.
You cannot escape the responsibility of tomorrow by evading it today.
Without forgiveness, there’s no future.
The only constant in the technology industry is change.
Any sufficiently advanced bug is indistinguishable from a feature.
A Release is like a boat. 80% of the holes plugged is not good enough.
Technology itself is neither good or bad. People are good or bad.
ITSM delivery is all about helping people and that’s why it’s important to keep the human touch intact.
IT is not just another department in an organization. It’s pervasive, like electricity.
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